74. Send 5 letters of appreciation for excellent customer service.
November 14, 2006, with extra editorial comments:
To the manager of the Village Hotel Walsall:
I just wanted to drop you a quick line to thank you for making our stay in Walsall this past weekend so enjoyable. All the staff we spoke to were lovely, and made us feel very welcome, even when (as at breakfast) they were clearly quite busy. Nothing was too much trouble. Our room was nice, and had been properly made up for the children as well as for us when we arrived. They particularly appreciated that you’d left them their own chocolate biscuits! [This is cos typically, when we book a family room in advance, the sofabed is made up in less than half the hotels we stay in, and I think this is the first time *ever* that a hotel has actually made sure that we are furnished with sufficient consumable items for the kids as well as us]
I think your pool needs a special mention; I could only think of two hotels I’d visited with pools of a similar standard – and one was another Village and one was a De Vere. So you are clearly doing something right. It’s very nice to be able to swim in a full-size pool; and the changing rooms were clean and well-equipped. [It was really lovely in fact]
Finally, I should mention the price; for the room for four of us, with the full-scale buffet breakfast and two lovely trips to the pool, we paid no more than we might expect to pay for a ‘budget’ hotel at a service station with an indifferent breakfast. We really felt it was outstandingly good value. [£60 all in]
Many thanks.